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Hypercare: The First 30 Days After Go-Live

A silent guide to running ERP hypercare: daily triage, issue severity, key checks per week and a clean handover to support.

Free

Free 2-minute video lesson. A silent guide to running ERP hypercare: daily triage, issue severity, key checks per week and a clean handover to support. Short, visual and to the point, so you can watch it between meetings and apply it the same day.

This silent explainer shows how to run the first 30 days after an ERP go-live. It covers the hypercare team and war room, issue intake and severity, the daily rhythm, what to monitor in week one, month-end readiness, user adoption checks and the exit criteria for handing over to business-as-usual support. Designed for Dynamics 365 project managers, consultants and support leads who want to stabilize a new system quickly and protect business confidence.

What you'll learn

  • What hypercare is
  • Set up the hypercare team
  • One way to log issues
  • Severity drives speed
  • Daily rhythm
  • Week one checks
  • Weeks two to four
  • Watch adoption, not only defects
  • Exit criteria for handover
  • Key idea
  • Prepare before go-live

Who it's for

Project managers, solution architects, functional consultants and client-side leads who want their ERP program to go live on time and actually deliver value.

Go deeper

Pair this lesson with the related free e-books and templates in the resource library, and read the latest practical articles on the blog.

Let's connect

I'm Pranshu Shubham, a Microsoft Dynamics 365 F&O Solution Architect and PMP-certified program lead with 8+ years of ERP and AI transformation across the USA, Europe and APAC. I created this resource from real project experience, and I'd love to hear how you use it.