All resources
Video tutorial

Unified Commerce with Dynamics 365 Commerce

See how Dynamics 365 Commerce unifies stores, e-commerce, and call center on one back office with shared products, pricing, and customers.

Free

Free 2-minute video lesson. See how Dynamics 365 Commerce unifies stores, e-commerce, and call center on one back office with shared products, pricing, and customers. Short, visual and to the point, so you can watch it between meetings and apply it the same day.

This silent slide video explains unified commerce in Dynamics 365 Commerce. You will learn the architecture (headquarters, Commerce Scale Unit, Store Commerce app, e-commerce site builder), how channels share products, pricing, promotions, and customers, how orders are fulfilled from any location, and how statement posting brings store sales back to finance. It closes with a rollout checklist. Useful for retail consultants, IT leads, and business owners.

What you'll learn

  • The idea
  • Channels it supports
  • Architecture in plain terms
  • What channels share
  • An order across channels
  • Store sales back to finance
  • Configure once, reuse
  • Rollout checklist
  • Key takeaway
  • Where to go next

Who it's for

Functional consultants, business analysts, key users and project leads working on Microsoft Dynamics 365 Finance & Operations, plus anyone moving into D365 from another ERP.

Go deeper

Pair this lesson with the related free e-books and templates in the resource library, and read the latest practical articles on the blog.

Let's connect

I'm Pranshu Shubham, a Microsoft Dynamics 365 F&O Solution Architect and PMP-certified program lead with 8+ years of ERP and AI transformation across the USA, Europe and APAC. I created this resource from real project experience, and I'd love to hear how you use it.